The Technical Service Department of GELITA provides tailor-made customer support from formulation to production, worldwide and on-site.

GELITA is a major gelatine supplier to the food, pharmaceutical and photographic industries. As market and technology leader for gelatine, collagen hydrolysate and special types of gelatine, the company has extensive know-how and comprehensive information on market developments on a worldwide basis.
As a reliable partner, the GELITA Group makes this knowledge and experience available to customers in all areas. Cooperation and advisory projects can be arranged to cover all aspects of research, product development, manufacturing processes and packaging. Projects, however, can extend over a number of separate stations, e.g. cooperation with developers and technicians on the customer side within a team to create new product formulations, or in the provision of support when the customer is searching for a suitable contract manufacturer for his yogurt or wine gums. The GELITA Group not only provides information on new developments in gelatine and collagen hydrolysate and their applications; it also collects the scientific knowledge provided by medical studies, identifies market trends and develops applications, special products, concepts, potential product ideas and product improvements and makes these available. Such innovations grant the GELITA Group and its customers considerable added value and provide them with a leading competitive edge. This in turn creates new opportunities. Often, the only piece of the puzzle that is missing is the right type of gelatine. Due to the numerous applications of gelatine and collagen hydrolysate in various areas, functions and formulations, the GELITA Group has much in the way of application experience that goes far beyond gelatine itself.

GELITA - the customers' partner
Examples of problem-solving from a catalog of customer support cases:

• Analysis of product ranges on the market
• Development of innovative ideas and product variations
• Discussion of new product variants
• Cost-reduction determination with respect to ingredients and production processes
• Recommendation of the right type of gelatine for the desired application
• Testing and optimization of new formulations
• Interaction between gelatine and other ingredients, e.g. sugar substitutes, and the investigation of other gel-forming substances or thickeners
• Optimization of taste, texture, mouth feeling, odor, appetite-excitation and functionality
• On-site investigation and solution of production and technical problems
• Prevention of foam formation or improvement of foam formation and stability
• Carrying out test series according to prescribed criteria in the GELITA pilot plant or laboratory
• Finding suitable contract manufacturers and production conditions for special products
• Development partnerships with customers from the basic idea to product development to production