The GEA Remote Support Standard Package includes instant GEA support and is compatible with any commercially mobile device. This GEA Remote Support option leverages a video streaming service that is safe and ensures the protection of customer data given it uses a closed video network, which means IPs and production processes are protected.
With the Standard Package, customers can initiate a session from their own production location via email or SMS, which contains a secure link to initiate a video conversation. This option also allows for sharing imagery back and forth during the conversation, as well as sending descriptions and instructions via the chat function. All of this is possible without the customer having to install a new application.
GEA Remote Support also offers a second, hands-free option: The new Eye Wear Package, which includes specially-designed glasses.
The optimized GEA Remote Eye Wear glasses include an integrated high-resolution camera and microphone, providing several bidirectional functions. By projecting images onto the eye wear screen, repairs, process optimizations or inspections can be carried out immediately.