The service includes a troubleshooting toolkit, where customers can find ways to optimize line efficiency and seal robustness.
The toolkit has guides, FAQs and on-demand webinars offering support on issues such as leak detection, weak or partial seals as well as advice on how to set induction windows, how to achieve a perfect seal, and more.
In addition, for more complex issues, the service includes free live online support for customers from Selig’s technical staff via videoconferencing.
John Brown, vice president of business development at Selig, said, “This pandemic has really shown how vital omnichannel communication is. When situations are beyond your control, businesses need to be as agile as possible in reassuring and supporting customers. Our online field service support has enabled us to continue offering excellent service and the virtual field service visits takes this to the next level. While we might have to adopt remote-working it won’t have a negative impact on our customers.”
All troubleshooting tools are available on Selig’s website under the Tech Info tab. To request a virtual field visit for a more complex issue, customers can fill in a request form questionnaire online.